Privacy Policy

1. Introduction

UniversalUtilityPlaza ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy details how we handle your data when you visit our website universalutilityplaza.top or utilize our yacht charter offerings.

Your use of our services indicates that you agree to the terms described in this document. This policy is in line with current privacy legislation, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws.

2. Collected Data

2.1 Identifiable Information

We gather identifiable information that you willingly offer when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in our surveys or promotional events

Such information may encompass:

• Your name, email, phone number, and address
• Payment details (which are securely processed via external services)
• Your yacht charter inclinations and stipulations
• Names and contacts for emergencies
• Any disclosed dietary restrictions or health details

2.2 Data Accumulated Automatically

Automatic data collection about your device and usage includes:

• IP addresses and geolocation data
• Types and versions of your web browser
• Records of pages accessed and duration of your visit
• Sources that led you to our site
• Details of your device such as make and screen dimensions

2.3 Usage of Cookies and Similar Technologies

Cookies and other comparable technologies are utilized to enhance your experience on our platform. They assist us in:

• Storing your preferences
• Analyzing the performance and use of our site
• Offering content tailored to your interests
• Enhancing our service offerings

Cookie preferences can be managed via your web browser's settings or our site's cookie consent feature.

3. Utilization of Your Data

We put to use the data we collect for purposes such as:

• Provision of Services: For the fulfillment of yacht charters, recording reservations, and communication concerning your bookings
• Client Support: To handle your enquiries and render assistance
• Transaction Handling: For processing financial transactions and overseeing billing processes
• Protective Measures: For ensuring the operational safety and prevention of fraud
• Marketing Activities: To forward marketing materials and updates to you (with your willing participation)
• Site Enhancement: For examining user engagement patterns and upgrading our site's features
• Adherence to Legal Standards: For compliance with lawful directives and norms

4. Distribution and Disclosure of Data

We do not engage in selling, trading, or leasing your personal data to outside parties. Circumstances where your information might be shared include:

4.1 External Service Providers

Information might be shared with trusted external entities that help us with tasks such as payment processing; upkeep and hosting of our website; email traffic management; analysis of site performance; and support services.

4.2 Legal Obligations

Your personal data may be disclosed if mandated by legal procedures such as subpoenas, emergencies, or probes into suspected fraudulent or unlawful behaviors.

4.3 Corporate Ventures

In scenarios involving mergers, acquisitions, or asset sales, your information may change hands as part of the business transfer.

5. Data Protection

We enforce suitable cyber and organizational controls to shield personal data against unauthorized entry or leaks, alternations, and annihilation. Such strategies include encryption, protected networks, access regulation, continual evaluations, and staff education.

Nevertheless, we must acknowledge that no electronic data transmission or storage can be guaranteed to be invulnerable.

6. Retainment of Data

Your personal information is kept only for durations essential for the services provided or as stated by legal requirements. Standard retention periods are:

• Charter reservations: 7 years (statutory/tax reasons)
• Marketing interactions: until you choose to opt-out or delete
• Analytic records: 26 months
• Client service records: 3 years subsequent to the last interaction

7. User Rights and Decisions

You are entitled to rights such as the retrieval, modification, and elimination of data (subject to legal limitations), data portability, and withdrawal from marketing communications, plus control over cookie usage. To exercise such rights, reach us at the contact details provided below.

8. Services by External Parties

8.1 Google Analytics

Google Analytics is utilized to assess the usage of our site. Should you wish to opt out, the Google Analytics Opt-out Browser Add-on is available to you.

8.2 Social Networking Platforms

Certain social media platforms may be accessible through our website, and they carry their individual privacy protocols.

8.3 External Payment Processors

Financial transactions are managed by third-party entities in compliance with the PCI DSS standard.

9. Cross-Border Data Movement

Your data could be transported to and processed within nations different from Spain. We enforce suitable measures aligning with the relevant privacy regulations.

10. Privacy of Minors

Our offerings are not targeted at children under the age of 13, and we intentionally do not collect their information. If it comes to your attention that a minor has provided us with data, we ask that you notify us promptly.

11. Modifications to this Privacy Statement

The Privacy Policy may be refreshed to mirror adjustments in our practices or in response to legislative changes. The updated document will be posted, and we will inform you either by email to registered users or through a notification on our portal. Continuing usage following the effective date implies your affirmation of the revised terms.

12. Contact Data

For questions regarding this Privacy Policy or our data handling, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the user consent policies of Google Ads. At any time, you have the option to alter cookie and tracking settings using our site’s configuration options.